Q&A

Is it possible to make a canvas using a picture taken with a cellphone?

Yess, if the photo is clear when you look at it on your phone, and if our simulator accepts the photo.

What are the formats available?

Presently, we provide 6 different formats: 12x18, 20x20, 18x24, 20x30, 30x30, and 24x36.

If you have any suggestions or special requests, please don’t hesitate to contact us at Aloha@olekacanvas.com

Do you only print travel photos?

Our photography collections focus on the most beautiful landscapes seen around the world.

However, you can create your own personalized canvas using the picture of your choice!

How long does it take for the canvasses to be delivered?

Within 3-5 business days, according to the region and the time when the delivery is made.

We send all of our orders by express mail.

Don’t worry; you’ll receive your canvas very quickly!

How are returns processed?

If your canvas doesn’t look as good behind your sofa as you had imagined, no problem!

We offer returns free of charge for orders across Canada.

Contact our customer service at Aloha@olekacanvas.com within a maximum of 60 days after your purchase.

We will explain the fast and simple procedure to return your items.

As soon as we receive your returned items, we will issue you a store credit for the value of your purchase, as well as covering any return fees.

Finally, you will be free to use your store credit to select another item of your choosing from our website.

I have not received my order. What can I do?

First of all, make sure that the address written in the confirmation email is correct.

If the address is correct and the delivery time is significantly longer (over 10 business days), contact our customer service at Aloha@olekacanvas.com and we will find a solution for you.

Do you provide a warranty for your products?

We offer a 60 days warranty on all of our canvasses. If you notice a manufacturing defect upon receiving your canvas, or if it has been damaged during transportation, contact us at Aloha@olekacanvas.com and we will send you another canvas free of charge!

Where are your products manufactured?

We are proud to say that all of our canvasses are printed and assembled in Quebec.