Return and refund policy

If your product is damaged in transit or has a manufacturing defect:
you can send a return request through your customer account

Our team will exchange your canvas free of charge.
The product exchanged under our cover must be the same model as the original order.

If you wish to change the model, format or frame selected:
you simply have to pay the return shipping costs, which are fixed according to the formats in the fee chart below.

If you wish to make a return without exchange, it is possible to obtain store credits applicable to future purchases.

You can send a request via your customer account using the following link: your customer account. One of our team members will send you the return slip, along with the information you need to return your package.

Chart of return costs per format :
9x12 : 20$
12x18 : 20$
18x24 : 25$
20x30 : 25$
24x36 : 30$
30x40 : 35$
36x48 : 45$
40x60 : 70$

You can also drop off your package free of charge at our warehouse at 9025 route Sir Wilfrid-Laurier, Mirabel. You will not be charged for the return of your package. We will give you a store credit equivalent to the total amount paid.

Personalized products
By purchasing a personalized product with your own image, you agree to hold all rights to use the image(s) submitted. Oleka Canvas is not responsible for images submitted with trademarks or the intellectual property thereof. The customer is solely responsible for the rights to the images submitted.

Please note that products made with custom images are non-exchangeable and non-refundable.

If you have any further questions, please consult our FAQ section of our website, or contact us by e-mail at info@olekacanvas.com ..